royalejili Privacy Policy

1. Introduction

royalejili ("royalejili," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the royalejili platform at royalejili.vip (the "Platform"). This Privacy Policy describes how royalejili collects, uses, stores, shares, and protects personal information in connection with your use of the Platform.

This Privacy Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations. By registering an account on royalejili or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with royalejili's Terms and Conditions, which govern your use of the Platform. Capitalised terms not defined in this Privacy Policy have the meanings given to them in the Terms and Conditions.

2. Data We Collect

royalejili collects personal data that you provide directly, data generated through your use of the Platform, and data received from third parties in connection with identity verification and payment processing. The categories of personal data we collect include:

2.1 Registration Data

• Full legal name
• Date of birth (for age verification — players must be 21 or older)
• Mobile number and email address
• Username and encrypted password
• Residential address (province, city, barangay)

2.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS ID)
• Proof of address documents
• Selfie or facial image for identity matching, where required
• Proof of payment method ownership

2.3 Financial Data

• GCash mobile number, PayMaya account reference, or bank account details used for deposits and withdrawals
• Transaction history including deposit amounts, withdrawal requests, and bonus usage
• Wagering history and game activity records

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session logs, login timestamps, and Platform navigation data
• Cookie identifiers and similar tracking technologies

2.5 Communications Data

• Records of live chat conversations with royalejili support
• Email correspondence with royalejili
• Feedback, complaints, and dispute records

3. How We Use Your Data

royalejili uses the personal data we collect for the following purposes:

royalejili will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

4. Legal Basis for Processing

royalejili processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data, such as for marketing communications. You may withdraw consent at any time by contacting royalejili support.
• Contractual Necessity: Processing that is necessary for the performance of the contract between you and royalejili — including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with applicable Philippine law, including AML regulations, PAGCOR reporting requirements, and the Data Privacy Act itself.
• Legitimate Interests: Processing necessary for royalejili's legitimate business interests, including fraud prevention, Platform security, and responsible gaming monitoring, where such interests are not overridden by your rights and freedoms.

5. Data Sharing & Disclosure

royalejili does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers engaged by royalejili to verify your identity and age in compliance with regulatory requirements.
• Game Providers: Licensed game studios and software providers whose games are available on the royalejili Platform, to the extent necessary for game operation and fairness auditing.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and other government bodies, where disclosure is required by law or regulatory obligation.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and technical infrastructure providers engaged by royalejili to operate and secure the Platform.
• Professional Advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third parties with whom royalejili shares personal data are required to handle such data in accordance with applicable privacy laws and royalejili's data processing requirements.

6. Cookies & Tracking Technologies

royalejili uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session security, and analyse Platform usage. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management and login authentication. These cannot be disabled.
• Analytics Cookies: Used to understand how players navigate the Platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymised where possible.
• Preference Cookies: Store your Platform preferences such as language settings and display options.
• Security Cookies: Used for fraud detection, bot prevention, and account security monitoring.

You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the royalejili Platform. royalejili does not use third-party advertising cookies or cross-site tracking technologies for external advertising purposes.

7. Data Retention

royalejili retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in accordance with AML regulations and PAGCOR requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Communications and support records are retained for three (3) years from the date of the communication.
• Technical and usage logs are retained for up to twelve (12) months, after which they are anonymised or deleted.

Where retention beyond these periods is required by law or for the resolution of ongoing disputes, royalejili will retain the relevant data until the legal obligation or dispute is resolved.

8. Data Security

royalejili implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the royalejili Platform
• Encryption of sensitive data at rest, including KYC documents and financial records
• Access controls restricting access to personal data to authorised royalejili personnel and contractors on a need-to-know basis
• Regular security assessments and vulnerability testing of the Platform
• Two-factor authentication options for player accounts
• Monitoring systems for detection of suspicious login activity and potential data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, royalejili will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

9. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by royalejili:

• Right to be Informed: You have the right to be informed of how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right to Access: You may request a copy of the personal data royalejili holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by royalejili. You can update basic account information directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to royalejili's legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to royalejili's overriding legal obligations.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: If you believe royalejili has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact royalejili's support team via live chat or at support@royalejili.vip. royalejili will respond to verified data subject requests within the timeframes prescribed by the Data Privacy Act.

10. Children's Privacy

The royalejili Platform is strictly intended for persons aged 21 years and above, as required under Philippine law governing online gambling. royalejili does not knowingly collect personal data from persons under the age of 21. Age verification is conducted during the registration process and may be supplemented by KYC document checks.

If royalejili becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately closed, all funds will be handled in accordance with applicable regulations, and the personal data will be deleted or anonymised as required by law. If you believe a minor has registered on royalejili, please contact us immediately at support@royalejili.vip.

11. Third-Party Links

The royalejili Platform may contain references to third-party services such as payment providers (GCash, PayMaya, BPI, BDO, Metrobank) and game studios. While royalejili takes care to work only with reputable partners, we are not responsible for the privacy practices of third-party websites or services. When you interact with a third-party service — for example, when completing a GCash transaction — you are subject to that third party's own privacy policy. royalejili encourages you to review the privacy policies of any third-party services you use in connection with your royalejili account.

12. Changes to This Privacy Policy

royalejili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page. Where changes are material, royalejili will notify registered players via email or on-Platform notification prior to the changes taking effect.

Your continued use of the royalejili Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Privacy Policy, you must cease using the Platform and may request account closure.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or royalejili's handling of your personal data, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the royalejili Platform
• Email: support@royalejili.vip

royalejili aims to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within the timeframes required by the Data Privacy Act of 2012. If you are not satisfied with royalejili's response, you may escalate your complaint to the National Privacy Commission of the Philippines.